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Pinging Posted:
Hello
Steve, Please
let me know what
information I am
missing. We
have...
In The Forum:
Vonage
Topic:
India-Goa Motorola V2142 Tata Indicom Broadband Connectivity
On Aug 28, 2008 at 04:49:11

bimple Posted:
OK, I am confused
here now. So
she calls a
westchester
v-access phone
number,...
In The Forum:
Vonage
Topic:
2nd phone line, different area code than where I live
On Aug 28, 2008 at 04:44:22

LexLuv101 Posted:
I had a friend
over today who
used the phone. It
made a clicking
sound when he
talked...
In The Forum:
Vonage
Topic:
At wit''s end: Other end cannot hear me well or at all
On Aug 28, 2008 at 02:43:21

Jackel66 Posted:
What routers are
supported by
Vonage have wifi
and 1gb ports??
anyone know??...
In The Forum:
Vonage
Topic:
Need a supported 1gb port router
On Aug 28, 2008 at 02:37:43

trekologer Posted:
One other thing I
would highly
reccomend doing is
to disable SIP
application level...
In The Forum:
Vonage
Topic:
QOS settings
On Aug 28, 2008 at 01:55:24

trekologer Posted:
Actually, if you
call a V-Access
number from a
non-Vonage phone,
the caller (or...
In The Forum:
Vonage
Topic:
2nd phone line, different area code than where I live
On Aug 28, 2008 at 01:53:46

trekologer Posted:
The message "Your
Vonage device
cannot contact the
Vonage network"
usually means...
In The Forum:
Vonage
Topic:
RTP300 behind WL-520GC router
On Aug 28, 2008 at 01:47:41

trekologer Posted:
Actually Vonage
uses UDP port
10000 for SIP, not
5060. The port
range of
10000-20000...
In The Forum:
Vonage
Topic:
No dial tone on RTP300 behind Cisco 831
On Aug 28, 2008 at 01:45:13

trekologer Posted:
Yeah, packet loss
looks like its
your cause, at
least from those
test results....
In The Forum:
Vonage
Topic:
Hello, New Member - Old Vonage Customer - New Problem
On Aug 28, 2008 at 01:41:59

acapitol Posted:
Anyone up on this
new feature? TX in
adv....
In The Forum:
Vonage
Topic:
Vonage ''me'' in Vonage Alpha?
On Aug 27, 2008 at 23:47:23

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Vonage I Feel your pain!! I ordered Vonage phone service on 5/16/2008. My home phone

I Feel your pain!! I ordered Vonage phone service on 5/16/2008. My home phone number was not switch over until 6/3/2008 at which time I connected the Vonage equipment. A short time after this I started to have problems with my service. I contacted Vonage on my cell phone and spoke to their tech support. Their rep determined that there was an issue with their equipment and on 6/28/2008 stated she would send me a new box. After not receiving any info I called them again on 7/1/2008 and spoke to another person who also agreed that there was a problem. He stated he would issue me new hardware as none had been issued from the previous call. I received the new hardware on 7/9/2008. After hooking up the replacement hardware I was still getting error messages. I contacted them again and spoke to them about canceling my service. The lady I spoke to repeated the same thing over and over again as if reading from a script. She then offered me two free months of service. I tried to explain to her that I did not have a working service so two free months was not acceptable. I asked to speak to a supervisor and she started in with the script again. I asked to speak to a supervisor again and was put on hold. After a few minutes I was disconnected. I had been on the call for 50 minutes. I called back and spoke to another person and was told that the previous person I spoke to cancelled my account even though I told her not to and that I had a balance of $116.59 for cancelation of the service. I explained to her that my number was changed on 6/3/2008 and on 6/28/2008 I lost my service so I did not have service and will not be paying the $116.59 due to the service not working. I explained that I had paid them $72.32 for less than 18 days of service and will not pay any more. They never did connect me with a supervisor. I have seen several class action suits against them and will be looking into my legal rights. I have filed a complaint with the State of Florida Attorney General’s office as well as the better business bureau.

Read The Full Thread:

Has anyone else has this much trouble?

• I have been a customer for less than a month and have spent 10+ hours on the phone
• I'm sorry to hear that you have had a significant number of issues. It certainly
• The only problem I had that was vonage related, there was an outage a few months
• I concur. My only downtime was clearly announced on the vonage.com website. 99%
• This is what I hear when calliing my home number. My home number is the most important
• Chances are that if you are having quality problems, it is NOT vonage's problem,
• o/k i passed the speed test my service is still not superb
• what he means is to post the detailed results over a significantly varying time
• thanks for the recommendation
• Chingy, Another option (assuming you have reliable cell phone service)

excustomer posted "I Feel your pain!! I ordered Vonage phone service on 5/16/2008. My home phone" on 07/09/2008

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