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Vonage I'm not sure if this helps, but according to my Billing History, Vonage took a payment
I'm not sure if this helps, but according to my Billing History, Vonage took a payment of $297.71 on May 7, 2008. The "Rate Plan Start Date" is May 7, 2008 and the "Rate Plan End Date" is May 6, 2009. That seems pretty straight forward to me. I started with Vonage on March 7, 2007 and was monthly until June 6, 2007 when I opted for the annual plan - $262.78. That's why I was surprised when it was renewed one month early. Unfortunately, the invoice for June 6, 2007 does NOT indicate a "Start Date" or an "End Date". It was an assumption on my part that "annual" meant 12 months and the renewal would occur in one year on June 7, 2008. I have had nothing but GREAT service and except for this "disagreement", I have never looked back to my days with Verizon. Verizon was continually raising their prices and reducing their service.
Read The Full Thread: Annual Plan = Eleven (11) Months
• Has anyone else run into this with the Annual Plan?
On June 6, 2007, I signed
• This is really hard to believe as being policy . . . and sounds like the Customer
• Was last year your first year? 11 Months plus your first month free is a year. Its
• I thought we pay for the previous month. so the original post is disturbing. either
• Thank you all for the advice. I will be calling Vonage shortly thanks to "ed56".
• No, you pay for next month. You're payment on June 30 is really covering july.
• I finally called Vonage as ed56 suggested. I didn't ask to speak to the "Executive
kidcurry posted "I'm not sure if this helps, but according to my Billing History, Vonage took a payment" on 06/10/2008 |
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