RTP300 behind WL-520GC router

Posts: 1 · New Forum Member Joined: Aug 27, 2008 Posts: 1

1. Your location Kyiv, Ukraine
2. Your ISP name and type (cable, DSL, wireless etc) UIn DSL
3. Upload and download speeds 2.33mps/2.67mps
4. Modem make and model
5. Type of Vonage adapter RTP300
6. Setup of Network Router-router-phone
7. Issue you are experiencing No dial tone
8.
Speed test statistics
---------------------
Download speed: 2337888 bps
Upload speed: 2672856 bps
Quality of service: 89 %
Download test type: socket
Upload test type: socket
Maximum download pause: 158 ms
Average download pause: 13 ms
Minimum round trip time to server: 178 ms
Average round trip time to server: 181 ms

VoIP test statistics
--------------------
Jitter: you --> server: 1.3 ms
Jitter: server --> you: 16.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 39
Estimated MOS score: 3.8.

I have hooked up my Linksys router (RTP300) behind the wireless ASUS router (WL-520GC). Although the Linksys shows that it is receiving info from the internet, I can not get a dial tone on the phone. The phone says :"This vonage device cannot contact the vonage network"

I used the same Linksys router with a different router and a different ISP with no problem.

Any suggestions?

Posts: 4694 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4694

Your round trip times and turn around time are a bit high, but that doesn't explain no dial tone. Is DHCP enabled on both the system router and RTP300? If so, make sure that the subnet addressing for the two is different. For example, if the system router is using 192.168.15.xxx, set the RTP300 to use 192.168.16.xxx .

Posts: 204 · Vonage Forum Master Joined: Dec 04, 2005 Posts: 204

The message "Your Vonage device cannot contact the Vonage network" usually means that it cannot resolve DNS. Make sure that your router or ISP isn't blocking DNS lookups on port 53.